Commenting on the development, Samar Singla, Founder and CEO of Jugnoo, said, “In an era such as today, while we talk of groundbreaking technologies and internet that not only connect humans but machines too, there are still people who do not have access to the internet or suffer connectivity issues in our country. Conventional methods of taxi or autorickshaw booking through mobile apps are dependent on the internet. Factoring in both the aspects, we felt there was a need to introduce a feature that enabled our users to avail the same service through the app, even in case of no internet access on their smartphones.”
The new feature by Jugnoo ingeniously thrives on the long-standing SMS service. In case of low or no internet connectivity, users can book a ride using a pre-structured SMS with location details that will be triggered from the user’s phone.
On receiving the SMS, Jugnoo servers and third-party services will decipher the information and automatically assign the nearest available ride to the customer.
The status and details of the ride will be shared with the user through an SMS. The users also have an option to cancel the booked ride. Once the internet resumes, the ride details and other features associated with the ride will be available for the user through the Jugnoo application, the company said in a statement.
Founded by Samar Singla and Chinmay Agarwal, Jugnoo claims to have 35,000 people transacting per day with over 12,000 autos registered with the platform. Jugnoo has a presence in 35 cities.
Source: The Financial Express