Mumbai, IBM announced earlier this week that they successfully completed deployment of IBM MobileFirst solution for SKS Microfinance Limited.
SKS Microfinance Limited has partnered with IBM to transform operations from paper-based processes to a mobile solution resulting in enhanced customer service and productivity gains.
IBM implemented an end-to-end mobile solution to eliminate time-consuming and paper-based processes and to speed up the acquisition of new customers.
“SKS Microfinance Limited distributes microloans to low-income women across India to help them start and expand simple businesses that can empower them while increasing their incomes.
With more than 4.5 million members (excluding undivided Andhra Pradesh) and cumulative disbursement of approximately USD 7 billion in loans and current loan outstanding of USD 833 million (excluding undivided Andhra Pradesh), as on September 30, 2015, the organization relies on 5,456 loan officers (or “Sangam Managers”), (excluding undivided Andhra Pradesh), based out of 1,135 branch offices (excluding undivided Andhra Pradesh), to acquire new members, disburse loans, ensure loans are well utilized and collect repayments.
Until recently, loan officers used manual, paper-based processes to keep track of loans and enter that information into a ‘shared’ branch computer, which was very time-consuming.”
With an efficient way to provide and collect information, they have reduced the duration of the meetings with loan recipients from 45 minutes to 30. The mobility solution will also provide SKS Microfinance Limited a foundation for future innovations, including cashless transactions.
The solution included provision and deployment of 7,000 tablets across India (mainly rural and semi-rural), a help desk to manage these devices and software and services (IBM MobileFirst Device Procurement and Deployment Services and IBM’s MobileFirst Managed Mobility Services) to transform from paper-based to mobile digital services.
Image Courtsey: financialexpress
