In 2011, ICICI Bank was confronted with a unique problem. Most of the frontend staff of India’s largest private sector bank by consolidated assets were reasonably fresh, and had to be quickly trained to interact online with customers. A lot of time was wasted toggling between multiple screens to …
Tag: Deepak Sharma
Go digital: The new normal for fundamental success
Profitability at Indian companies has been on a downhill path for the past five years as companies have struggled to deal with the ‘new normal’ of increased volatility and uncertainty, high indebtedness and the rising impact of digital disruption. This is according to a study on the performance o…